UNI ISO 18091 : 2014

Superseded

Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT

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Superseded date: 24-05-2022

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Published date: 31-12-2013

Publisher: Ente Nazionale Italiano di Unificazione (UNI)

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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product/service realization
8 Measurement, analysis and improvement
Annex A (informative) - Processes for the integral
         quality management of local government
Annex B (informative) - Integral diagnostic, check-up,
         evaluation and follow-up system for
         development of reliable local governments
Bibliography

Abstract - (Show below) - (Hide below)

Describes requirements for a quality management system where an organization: a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

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Committee	U27.00
Development Note	Supersedes UNI/TR 11217. (10/2014)
Document Type	Standard
ISBN
Pages
Published
Publisher	Ente Nazionale Italiano di Unificazione (UNI)
Status	Superseded
Superseded By	UNI ISO 18091:2019
Supersedes	UNI/TR 11217 : 2010

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Equivalent Standard(s)	Relationship
ISO 18091:2014	Identical

Standards Referencing This Book - (Show below) - (Hide below)

ISO 10001:2007	Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011	Guidelines for auditing management systems
ISO 10015:1999	Quality management Guidelines for training
IWA 1:2005	Quality management systems Guidelines for process improvements in health service organizations
ISO 26000:2010	Guidance on social responsibility
IWA 2:2007	Quality management systems Guidelines for the application of ISO 9001:2000 in education
ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10005:2005	Quality management systems Guidelines for quality plans
ISO 10003:2007	Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10006:2003	Quality management systems Guidelines for quality management in projects
CGSB 184.1 : 2002	GUIDELINES FOR IMPLEMENTING ISO 9000 QUALITY MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009	Managing for the sustained success of an organization A quality management approach
ISO 14001:2015	Environmental management systems — Requirements with guidance for use
ISO 9001:2015	Quality management systems — Requirements
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary

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