Section
NOTICE
ACKNOWLEDGMENTS
PREFACE
EXECUTIVE SUMMARY
1 INTRODUCTION
1.1 Importance of Improving Human Performance
1.2 Objectives and Organization of This Guide
2 UNDERSTANDING HUMAN ERROR
2.1 Definition of Human Error
2.2 Theory of Human Error
2.3 Performance Shaping Factors
3 STRATEGIES FOR IMPROVING HUMAN PERFORMANCE
3.1 Examples of Error-likely Situations
3.2 General Approaches to Improving Human
performance
4 MANAGEMENT USE OF HRA
4.1 Definition of HRA
4.2 Chartering the Analysis
4.3 Selecting and Applying HRA Techniques
4.4 Understanding the Limitations
5 CONCLUSIONS
GLOSSARY
REFERENCES
BIBLIOGRAPHY
APPENDIX 1 Self-evaluation Questionnaire for Managers
Considering Ways to Improve Human Performance
APPENDIX 2 Self-evaluation Survey
APPENDIX 3 Example HRA Problem Using the THERP Technique