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  • Digital Rights Management



    Quick links:     Instructions to download/open PDF-DRM formats    | FAQs    | What is Digital Rights Management?



    Some Publishers require their publications to be secured by Digital Rights Management (DRM) to protect their intellectual property.

    Important: If you are NOT the intended end user of the publication secured with DRM, DO NOT OPEN IT because it will be locked to your device. Simply forward the publication on to the appropriate end user. Addressing issues arising from documents being opened by the wrong end user may result in an administration fee.



    Instructions to download/open DRM PDFs




    Click here to read instructions in a document or read on page below.

    PC: What are the steps to downloading and viewing DRM documents? How do I install PDF-DRM  for my organisation? - (Show below) - (Hide below)


        1. Are you the user of the file?
            ✔ Yes - continue
            ✘ No - please pass these instructions AND the email:
            ‘Your Digital Product Download from SAI Global’ to the end user.


        2. Start on the computer you want to use the DRM pdf on.


        3. To open your pdfs you’ll need to:
            a. Ensure Acrobat reader is up to date or install the latest version and
            b. install FileOpen plugin for Acrobat


        4. Open the email: ‘Your Digital Product Download from SAI Global’         
            a. RIGHT click on the ‘Product Download’ link
            b. Select ‘Copy Hyperlink’


        5. Open Acrobat Reader application and from the top menu select:
            a. ‘File’         
            b. then ‘Open’


        6. Then RIGHT click over the ‘File Name’ box
            a. select ‘Paste’. This will enter the file name of your DRM pdf.
            b. Now select ‘Open’ and your file should launch.



    If you have any problems please contact our friendly team.

    MAC: What are the steps to downloading and viewing DRM documents? How do I install PDF-DRM  for my organisation? - (Show below) - (Hide below)


        1. Are you the user of the file?
            ✔ Yes - continue
            ✘ No - please pass these instructions AND the email:
            ‘Your Digital Product Download from SAI Global’ to the end user.


        2. Start on the computer you want to use the DRM pdf on.


        3. To open your pdfs you’ll need to:
            a. Ensure Acrobat reader is up to date or install the latest version and
            b. install FileOpen plugin for Acrobat


        4. Restart your computer


        5. Open the email: ‘Your Digital Product Download from SAI Global’         
            a. RIGHT click on the ‘Product Download’ link
            b. Select ‘Open with Adobe Reader’



    If you have any problems please contact our friendly team.

    Frequently Asked Questions


    In what PDF readers can I open my publication? - (Show below) - (Hide below)


        - You can use them within your organisation
        - Print them twice per license for internal use

    Where can I save my PDF-DRM? - (Show below) - (Hide below)

    You can save your pdf on your computer, but you won't be able to save it on:
        - Shared drive
        - USB drive
        - Drop box
        - Other shared location

    What if I need to use the PDF with some of my colleagues? - (Show below) - (Hide below)

    If you want to use the pdf with some of your colleagues, you can purchase a Multi User

    Can I share them outside of my organisation? - (Show below) - (Hide below)

    No, but you can print one copy for internal use (some publishers allow 2 copies, please get in touch with us if you have any questions)

    In what PDF readers can I open my publication? - (Show below) - (Hide below)

    Publications secured with DRM can only be opened in Adobe Reader or Acrobat. Adobe Reader can be downloaded for free – Adobe Reader Download. NB Some computers have other PDF readers set as the default.

    Why can’t I open my publication? - (Show below) - (Hide below)

    DRM publications are locked to the computer on which they are first opened e.g. if you open a publication secured by DRM and then forward it to someone else to open they will not be able to open it.

    To open a DRM publication for the first time, you need to be connected to the internet and install the FileOpen plug-in.

    How can I tell if the File Open Plugin has been installed? - (Show below) - (Hide below)

    Open Adobe. Go to Help -> about Adobe -> about third party plug-ins. If you can see “FileOpen Client” then the plug-in has been installed.

    Where can I download the Plugin? - (Show below) - (Hide below)

    The FileOpen plug-in can be downloaded for installation here: http://plugin.fileopen.com/Default.aspx?bhcp=1

    What are the FileOpen Plugin System Requirements? - (Show below) - (Hide below)

    The system requirements to run the FileOpen plug in are as follows:
        - Windows: Windows 98, 2000, XP, Vista, Windows7 - Adobe Reader 10.0 or higher
        - Mac: Mac OS X, Mac OS 9.2 - Adobe Reader 10.0 or higher
        - Linux: Adobe Reader 10.0 or higher

    Why can’t I print my publication? - (Show below) - (Hide below)

    Your rights to print are detailed in the license to which you agreed (or will agree) when you purchase a publication. Typically, the license allows you to print one complete copy of the publication. Please note that printing a single page from the publication will consume your print rights. So, if you wish to have a hardcopy version of your PDF, it is advised that you print the entire publication.

    Why am I getting the error message: ”File Open cannot copy the Fileopen.api file to the plugin directory of your version of Adobe Reader”. - (Show below) - (Hide below)

    Be sure that you have Adobe Reader installed and closed. If you do not have the necessary Administrator rights to install software on your computer, please contact your IT administrator

    Can I view my publication on a Smartphone or tablet such as iPhone or iPad? - (Show below) - (Hide below)

    Not yet – investigations are currently underway to facilitate viewing on “mobile” devices. 

    Can I store my file on Google Docs or similar services? - (Show below) - (Hide below)

    No. The license to which you agreed does not permit the storing or transmission of the publication across a network.

    Error Message: The Server message is meaningless? - (Show below) - (Hide below)

    The FileOpen Plugin requires the port 443 to register itself on your computer when you first open it only, you will need to review your security settings to allow this port to be used only the first time you open each protected file. Please consult your system administrator should you need help adjusting your computer settings.

    What is DRM?


    What is DRM (Digital Rights Management)? - (Show below) - (Hide below)

    At SAI Global we supply Standards from many different publishers.

    Each publisher defines their own requirements relating to what users are licensed to do with their content.

    Standards Australia have updated how their content can be used and require all distributors to ensure that users are not able to breach their licence requirements.

    As a result, we have implemented technology that limits usage of Standards Australia content to only what is allowed in the licence agreement

    This includes:
        - Access to open and save the document for one user on one device. If you would like access for more than one user, please select the Multi-User PDF option
        - Ability to print the document twice
        - No ability to cut and paste from the document

LOG IN TO ADD USERS TO YOUR PDF

Once you've completed your purchase you'll get a link to My Orders on:
-the Confirmation page of check out
-and by email

You'll be able to access your Multi User Orders to add Users.

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For more than 10 copies, please contact our Customer Support team on +353 (0)1 857 6730.

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Please contact our Customer Service team on Email: sales@saiglobal.com Phone: 131 242 (Within Australia)

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DOCUMENT LICENCE RULE:

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