Digital Rights Management

    1. Are you the user of the file?
        ✔ Yes - continue
        ✘ No - please pass these instructions AND the email:
        ‘Your Digital Product Download from SAI Global’ to the end user.

    2. Start on the computer you want to use the DRM PDF on.

    3. To open your pdfs you’ll need to:
        a. install FileOpen plugin and
        b. Ensure that your PDF reader is up-to-date and is a supported third-party viewer

    4. Open the email: ‘Your Digital Product Download from SAI Global’ and click on the ‘Product Download’ link. Your file will automatically download to your device.

    5. Open the file in your installed PDF viewer by double clicking on the file

If you have any problems please contact our friendly team.

    1. Are you the user of the file?
        ✔ Yes - continue
        ✘ No - please pass these instructions AND the email:
        ‘Your Digital Product Download from SAI Global’ to the end user.

    2. Start on the computer you want to use the DRM pdf on.

    3. To open your pdfs you’ll need to:
        a. install FileOpen plugin and
        b. Ensure that your PDF reader is up-to-date and is a supported third-party viewer

    4. Restart your computer

    5. Open the email: ‘Your Digital Product Download from SAI Global’ and click on the ‘Product Download’ link. Your file will automatically download to your device.

    5. Open the file in your installed PDF viewer by double clicking on the file.

If you have any problems please contact our friendly team.

    - You can use them within your organisation
    - Print them twice per license for internal use

You can save your pdf on your computer, but you won't be able to save it on:
    - Shared drive
    - USB drive
    - Drop box
    - Other shared location

If you want to use the pdf with some of your colleagues, you can purchase a Multi User

No, but you can print one copy for internal use (some publishers allow 2 copies, please get in touch with us if you have any questions)

Publications secured with DRM can only be opened in many other PDF viewers other than Adobe Reader or Acrobat. Examples are Foxit, Nuance , Nitro among others. Please click here to view the full list. NB Some computers have other PDF readers set as the default.

DRM publications are locked to the computer on which they are first opened e.g. if you open a publication secured by DRM and then forward it to someone else to open they will not be able to open it.

To open a DRM publication for the first time, you need to be connected to the internet and install the FileOpen plug-in.

Open Adobe. Go to Help -> about Adobe -> about third party plug-ins. If you can see “FileOpen Client” then the plug-in has been installed.

The FileOpen plug-in can be downloaded for installation here: http://plugin.fileopen.com/Default.aspx?bhcp=1

The system requirements to run the FileOpen plug in are as follows:
    - Windows: Windows 98, 2000, XP, Vista, Windows7 - Adobe Reader 10.0 or higher
    - Mac: Mac OS X, Mac OS 9.2 - Adobe Reader 10.0 or higher
    - Linux: Adobe Reader 10.0 or higher

Your rights to print are detailed in the license to which you agreed (or will agree) when you purchase a publication. Typically, the license allows you to print one complete copy of the publication. Please note that printing a single page from the publication will consume your print rights. So, if you wish to have a hardcopy version of your PDF, it is advised that you print the entire publication.

Be sure that you have Adobe Reader installed and closed. If you do not have the necessary Administrator rights to install software on your computer, please contact your IT administrator

Not yet – investigations are currently underway to facilitate viewing on “mobile” devices. 

No. The license to which you agreed does not permit the storing or transmission of the publication across a network.

The FileOpen Plugin requires the port 443 to register itself on your computer when you first open it only, you will need to review your security settings to allow this port to be used only the first time you open each protected file. Please consult your system administrator should you need help adjusting your computer settings.

At SAI Global we supply Standards from many different publishers.

Each publisher defines their own requirements relating to what users are licensed to do with their content.

Standards Australia have updated how their content can be used and require all distributors to ensure that users are not able to breach their licence requirements.

As a result, we have implemented technology that limits usage of Standards Australia content to only what is allowed in the licence agreement

This includes:
    - Access to open and save the document for one user on one device. If you would like access for more than one user, please select the Multi-User PDF option
    - Ability to print the document twice
    - No ability to cut and paste from the document