• PD ISO/IEC TR 17028:2017

    Current The latest, up-to-date edition.

    Conformity assessment. Guidelines and examples of a certification scheme for services

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  28-09-2017

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Fundamentals of certification of services
    5 Development and management of certification
      schemes for services
    6 Content of a certification scheme for services
    Annex A (informative) - Examples of certification
            schemes for services
    Annex B (informative) - Example of information provided
            with an application for service certification
    Annex C (informative) - Example of contents of a certification
            agreement
    Annex D (informative) - Example of information to be
            included in certification documentation
    Annex E (informative) - Example of contents of a licensing
            agreement for the use of a certificate and mark of
            conformity
    Annex F (informative) - Example of information to be
            included in a licence for the use of a certificate
            or mark of conformity
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidelines and principles of service certification schemes.

    Scope - (Show below) - (Hide below)

    This document provides guidelines and principles of service certification schemes.

    NOTE1 In the context of this document, the assessment of a management system as part of service certification does not constitute the certification of the management system.

    NOTE2 This document is not intended to limit in any way the decisions of scheme owners when developing and operating their own schemes.

    General Product Information - (Show below) - (Hide below)

    Committee CAS/1
    Document Type Standard
    Publisher British Standards Institution
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
    ISO/IEC 17065:2012 Conformity assessment — Requirements for bodies certifying products, processes and services
    ISO/IEC 17025:2005 General requirements for the competence of testing and calibration laboratories
    ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
    ISO 3951-1:2013 Sampling procedures for inspection by variables — Part 1: Specification for single sampling plans indexed by acceptance quality limit (AQL) for lot-by-lot inspection for a single quality characteristic and a single AQL
    ISO 22514-1:2014 Statistical methods in process management — Capability and performance — Part 1: General principles and concepts
    ISO 31000:2009 Risk management Principles and guidelines
    ISO 10576-1:2003 Statistical methods — Guidelines for the evaluation of conformity with specified requirements — Part 1: General principles
    ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
    ISO/IEC 17030:2003 Conformity assessment General requirements for third-party marks of conformity
    ISO/IEC Guide 23:1982 Methods of indicating conformity with standards for third-party certification systems
    ISO/IEC 17020:2012 Conformity assessment — Requirements for the operation of various types of bodies performing inspection
    ISO 2859-10:2006 Sampling procedures for inspection by attributes Part 10: Introduction to the ISO 2859 series of standards for sampling for inspection by attributes
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 17007:2009 Conformity assessment — Guidance for drafting normative documents suitable for use for conformity assessment
    ISO/IEC 17040:2005 Conformity assessment General requirements for peer assessment of conformity assessment bodies and accreditation bodies
    ISO 17100:2015 Translation services Requirements for translation services
    ISO/IEC 17021-1:2015 Conformity assessment Requirements for bodies providing audit and certification of management systems Part 1: Requirements
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