I.S. 373:2013

DECLARATION
1 Scope
2 Terms and definitions
3 Achieving Universal Design
4 Universal Design requirements for communication
Annex A (informative) - Universal Design Makes
        Good Business Sense
Annex B (informative) - Developing Organisational
        Capacity on Universal design
Annex C (informative) - The 7 Principles and 29
        Guidelines of Universal Design
Annex D (informative) - Customer Capabilities and
        Preferences
Annex E (informative) - Tables for using the Universal
        Design Principles and Guidelines in tourism
        communication design
Annex F (informative) - Written communication
Annex G (informative) - Face-to-face communication
Annex H (informative) - Web based communication -
        WCAG 2.0 Guidelines for Organisations
Annex I (informative) - SMS Based Communication
Annex J (informative) - Contributing Organisations
Annex K (informative) - Additional resources &
        Bibliography

I.S. 373 HAS BEEN PUBLISHED IN ACCESSIBLE FORMAT SUITABLE FOR SCREEN READERS. THE FULL TEXT STANDARD IS AVAILABLE FREE IN THE PREVIEW. Gives requirements and guidance in the application of Universal Design of products and services for customer communications for use by Tourism Service Providers.