• I.S. 373:2013

    Current The latest, up-to-date edition.

    UNIVERSAL DESIGN FOR CUSTOMER ENGAGEMENT IN TOURISM SERVICES

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2013

    Publisher:  National Standards Authority of Ireland

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    Table of Contents - (Show below) - (Hide below)

    DECLARATION
    1 Scope
    2 Terms and definitions
    3 Achieving Universal Design
    4 Universal Design requirements for communication
    Annex A (informative) - Universal Design Makes
            Good Business Sense
    Annex B (informative) - Developing Organisational
            Capacity on Universal design
    Annex C (informative) - The 7 Principles and 29
            Guidelines of Universal Design
    Annex D (informative) - Customer Capabilities and
            Preferences
    Annex E (informative) - Tables for using the Universal
            Design Principles and Guidelines in tourism
            communication design
    Annex F (informative) - Written communication
    Annex G (informative) - Face-to-face communication
    Annex H (informative) - Web based communication -
            WCAG 2.0 Guidelines for Organisations
    Annex I (informative) - SMS Based Communication
    Annex J (informative) - Contributing Organisations
    Annex K (informative) - Additional resources &
            Bibliography

    Abstract - (Show below) - (Hide below)

    I.S. 373 HAS BEEN PUBLISHED IN ACCESSIBLE FORMAT SUITABLE FOR SCREEN READERS. THE FULL TEXT STANDARD IS AVAILABLE FREE IN THE PREVIEW. Gives requirements and guidance in the application of Universal Design of products and services for customer communications for use by Tourism Service Providers.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    CEN/CENELEC GUIDE 6 : 2014 GUIDE FOR ADDRESSING ACCESSIBILITY IN STANDARDS
    ISO 9241-210:2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems
    ISO 26000:2010 Guidance on social responsibility
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
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