PD 25111:2010

Foreword
1 Scope
2 Terms and definitions
3 Overview of the human aspects of business continuity
4 Arrangements for coping with the immediate effects of the
  incident
5 Arrangements for managing people during the continuity
  phase
6 Support for staff after recovery
Annexes
Annex A (informative) - Groups of people that might be affected
        by a disruptive incident
Annex B (informative) - Examples of human impacts of the most
        frequent disruptions
Annex C (informative) - Example trauma leaflet
Annex D (informative) - Communicating with staff in a crisis
Annex E (informative) - Other staffing issues policies that
        might need modification
Annex F (informative) - Vulnerable people and behaviour
Annex G (informative) - Example of anniversary communication
Annex H (informative) - Signs of distress
Annex I (informative) - Facts, feelings and the future
Bibliography

Specifies guidance on the planning and development of human resource strategies and policies for the key phases following a disruption: - coping with the immediate effects of the incident; - managing people during the period of disruption (the continuity stage); and - supporting staff after recovery of normal operations.

This Published Document (PD) gives guidance on the planning and development of human resource strategies and policies for the key phases following a disruption:

• coping with the immediate effects of the incident;
• managing people during the period of disruption (the continuity stage); and
• supporting staff after recovery of normal operations.

This PD supports business continuity, as covered in BS 25999, highlighting the needs of people who could be involved in, or affected by, a disruption. It provides guidance for anyone with responsibility for human resources associated with business operations. This covers top management through all levels of the organization: from those with a single site to those with a global presence; from small-to-medium enterprises (SMEs) to organizations employing thousands of people. The extent of application depends on the organization’s operating environment and complexity.

This PD is not a definitive guide to managing an incident, but a review of the implications for managing the impacts on staff and others who could be affected. It is not applicable to the activities of emergency planning inasmuch as that topic relates to civil emergencies.