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QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
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Available format(s): Hardcopy, PDF
Superseded date: 12-05-2020
Language(s): English
Published date: 01-01-2004
Publisher: Canadian Standards Association
Specifies guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
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