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  • CSA ISO 9004-2 : 0

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  22-07-2013

    Language(s):  English

    Published date: 

    Publisher:  Canadian Standards Association

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    Table of Contents - (Show below) - (Hide below)

    1. Scope
    2. Normative reference
    3. Terms and definitions
    4. Quality management system
       4.1 Managing systems and processes
       4.2 Documentation
       4.3 Use of quality management principles
    5. Management responsibility
       5.1 General guidance
       5.2 Needs and expectations of interested parties
       5.3 Quality policy
       5.4 Planning
       5.5 Responsibility, authority and communication
       5.6 Management review
    6. Resource management
       6.1 General guidance
       6.2 People
       6.3 Infrastructure
       6.4 Work environment
       6.5 Information
       6.6 Suppliers and partnerships
       6.7 Natural resources
       6.8 Financial resources
    7. Product realization
       7.1 General guidance
       7.2 Processes related interest parties
       7.3 Design and development
       7.4 Purchasing
       7.5 Production and service operations
       7.6 Control of measuring and monitoring devices
    8. Measurement, analysis and improvement
       8.1 General guidance
       8.2 Measurement and monitoring
       8.3 Control of nonconformity
       8.4 Analysis of data
       8.5 Improvement
    Annexes
    A. Guidelines for self-assessment
    B. Process for continual improvement
    Bibliography

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher Canadian Standards Association
    Status Withdrawn
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10011-3:1991 Guidelines for auditing quality systems Part 3: Management of audit programmes
    ISO 10011-1:1990 Guidelines for auditing quality systems Part 1: Auditing
    ISO 8402:1994 Quality management and quality assurance — Vocabulary
    ISO 9002:1994 Quality systems — Model for quality assurance in production, installation and servicing
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9003:1994 Quality systems Model for quality assurance in final inspection and test
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO 10012-1:1992 Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment
    ISO 10011-2:1991 Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors
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