National foreword
National Annex NA (informative) - Bibliography
Introduction
1 Scope
2 Terms and definitions
3 Determining language learning needs
4 Design of the language learning services
5 Teachers appointed by the language learning service provider
6 Availability and accessibility of language learning materials
7 The language learning environment
8 Assessment of language learning
9 Evaluation of the language learning service
10 Promotion and advertising of language learning services
11 Information about the language learning services for
enrolled learners and their sponsors
12 Invoicing
Annex A (informative) - Examples of scales of language
proficiency for learners
Annex B (informative) - Competences needed by language
teachers
Bibliography