Foreword
Introduction
1 Scope
2 Terms and Definitions
3 The self storage facility
3.1 Security
3.2 Access
3.3 Health, safety and the environment
3.4 Handling equipment
4 Self storage units
4.1 General construction and condition of units
4.2 Closure of units
4.3 Access to units
5 Response to enquiry
5.1 Preliminary information
5.2 Assessment of space required
5.3 Reservations
6 Drafting and Completion of the self storage contract
6.1 The self storage contract and Terms and Conditions
6.2 Proof of identity and address
6.3 Customer Goods Insurance Declaration
7 During the contract period
7.1 Move in
7.2 Customer access to unit
7.3 Service provider access to units
7.4 Other authorised access to units
8 Late payment and Lien
9 Unit vacate process - Condition of unit
10 After sales service
10.1 Monitoring
10.2 Response to Feedback
10.3 Resolution of Dispute
11 Insurance
12 Risk management
12.1 Prohibited Goods
12.2 Anti-terrorism and anti-criminality measures
12.3 Disaster plan
13 Operations Manual
14 Human resources
15 Implementation of the standard
15.1 Communication of the standard
15.2 Conducting, controlling and reviewing responsibilities
for the standard
15.3 Elimination of sub-standard service
15.4 Corrective Action
16 Claims of Conformity
Annex A (normative) List of Prohibited Goods