1 SCOPE
2 REFERENCES
3 TOPICS
3.1 Software Support in the System Context
3.1.1 Principle 1: Software Supportability is a Systems
Performance Parameter
3.1.2 Principle 2: Software Supportability is a
Life-of-System Concern
3.1.3 Principle 3: Management of Software Support Requires
a Wide Range of Information
3.1.4 Principle 4: Software Supportability Analysis
Methods Apply to Public and Private Sector Systems
3.2 Background on the Need for Supportable Software
3.2.1 Software Functionality is Fundamental to Most Systems
3.2.2 Supportable Software is Critical to System Evolution
3.2.3 Software Supportability Influences Design
3.2.4 Software Support is a Major Contributor to Life-Cycle
Cost
3.3 Software Support Concept
3.3.1 Key Elements of a Software Support Concept
3.3.2 Software Support Tasks and Initiator Events
3.4 Software Support Processes
3.4.1 Logistic management Aspects of Software Support
3.4.2 Engineering Aspects of Software Support
3.4.3 Modeling the Software Support Process
3.5 Software Supportability Analysis
3.5.1 Supportability Analysis Process
3.5.2 Through-Life Management of Software Support
4 NOTES
4.1 Document Context
4.2 Key Words
4.3 Acknowledgement