TR 103 077 : 1.1.1

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Background
   4.1 The Universal Communications Identifier (UCI)
   4.2 The Personal User Agent (PUA)
   4.3 The Service Agent (SA)
   4.4 The UCI in operation
5 Usability principles
   5.1 Usability
   5.2 Visibility of system status
   5.3 Match between system and the real world
   5.4 User control and freedom
   5.5 Consistency and standards
   5.6 Error prevention
   5.7 Recognition rather than recall
   5.8 Flexibility and efficiency of use
   5.9 Aesthetic and minimalist design
   5.10 Help users recognize, diagnose, and recover from errors
   5.11 Help and documentation
6 Presentation of the UCI elements
   6.1 Background
   6.2 The UCI system
   6.3 The effect of terminal and connection technology on
       presentation
   6.4 Presentation of UCI on paper
7 Management of the PUA profile
   7.1 Introduction
   7.2 PUA profile
   7.3 Rules
   7.4 Objects and settings
   7.5 User roles
   7.6 Interaction with other systems
   7.7 Change of PUA provider
   7.8 Tools
   7.9 Proximity of control
8 Address book management
   8.1 The function of the address book
   8.2 Content of the address book
   8.3 Operations on address books
   8.4 Possible indications in the address book
   8.5 Populating the address book
   8.6 Usability issues associated with address books
9 Log management
   9.1 Usability issues associated with logs
10 Privacy
   10.1 The user requirement
   10.2 The current situation
   10.3 Access categories
   10.4 The role of the UCI in customizing privacy
   10.5 Two approaches to control of privacy
   10.6 Usability issues associated with privacy
11 Security
   11.1 Security and UCI
   11.2 Security mechanisms
   11.3 Person-to-person communication
   11.4 The current situation
   11.5 UCI systems
   11.6 Usability issues associated with security
12 Communications session control
   12.1 Void
   12.2 Single PUA
   12.3 More than one PUA
13 Other issues
   13.1 Internationalization
   13.2 Accessibility
   13.3 Charging and billing
Annex A: Scenarios illustrating usability issues
      A.1 Mobile worker scenario
      A.2 Home scenario
      A.3 Tennis Club scenario
      A.4 Multiple role scenario
      A.5 PUA acting as a personal assistant scenario
      A.6 Corporate scenario
Annex B: User requirements for communications systems
      B.1 Notes relating to the user requirements
      B.2 Generic requirements
      B.3 Human factors requirements
History

Examines usability best practice relating to communication services and then considers the implications of applying such best practice to the user tasks necessary for implementation of UCI based services whilst still meeting the relevant User Requirements.