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  • UNE-EN ISO 18295-2:2018

    Current The latest, up-to-date edition.

    Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

    Available format(s):  Hardcopy, PDF

    Language(s):  English, Spanish, Castilian

    Published date:  28-03-2018

    Publisher:  Asociacion Espanola de Normalizacion

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    Committee CTN GET14
    Development Note Supersedes UNE EN 15838. (03/2018)
    Document Type Standard
    Publisher Asociacion Espanola de Normalizacion
    Status Current
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 18295-1:2017 Customer contact centres — Part 1: Requirements for customer contact centres
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
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