UNE-ISO 10002:2015
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Available format(s)
Hardcopy , PDF
Superseded date
03-11-2018
Superseded by
Language(s)
Spanish, Castilian, English - Spanish, Castilian
Published date
06-05-2015
Publisher
Important note : Users cannot be edited or removed once added to your Multi user PDF.| Committee |
CTN 66/SC 1
|
| DevelopmentNote |
Supersedes UNE 66922. (09/2004)
|
| DocumentType |
Standard
|
| Pages |
34
|
| PublisherName |
Asociacion Espanola de Normalizacion
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10002:2014 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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