Committees responsible
Foreword
Guide
0 Introduction
1 Scope
2 References
3 Definitions
4 Fundamental concepts
5 Implementing total quality management
6 Role of supporting techniques
Annexes
A (informative) Example of a typical process of total
quality management
B (informative) Example of a systematic improvements
process
Table
1 Selecting an appropriate tool or technique
Figures
1 Simple process diagram
2 Changing role of process owner
List of references