ÖNORM ISO 10002:2023 10 01
Current
Current
The latest, up-to-date edition.
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
Available format(s)
Hardcopy
Language(s)
German - English
Published date
01-10-2023
€263.36
Excluding VAT
This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
| Committee |
ISO/TC 176
|
| DocumentType |
Standard
|
| Pages |
37
|
| PublisherName |
Osterreichisches Normungsinstitut/Austrian Standards
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 10002:2018 | Identical |
Summarise
Access your standards online with a subscription
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.
Important note : Users cannot be edited or removed once added to your Multi user PDF.