ÖNORM ISO 10002:2023 10 01
Current
Current
The latest, up-to-date edition.
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
Available format(s)
Hardcopy
Language(s)
German - English
Published date
01-10-2023
€263.36
Excluding VAT
This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
| Committee |
ISO/TC 176
|
| DocumentType |
Standard
|
| Pages |
37
|
| PublisherName |
Osterreichisches Normungsinstitut/Austrian Standards
|
| Status |
Current
|
| Standards | Relationship |
| ISO 10002:2018 | Identical |
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