ÖNORM ISO 10002:2023 10 01
Current
Current
The latest, up-to-date edition.
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
Available format(s)
Hardcopy
Language(s)
German - English
Published date
01-10-2023
Important note : Users cannot be edited or removed once added to your Multi user PDF.This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
| Committee |
ISO/TC 176
|
| DocumentType |
Standard
|
| Pages |
37
|
| PublisherName |
Osterreichisches Normungsinstitut/Austrian Standards
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 10002:2018 | Identical |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.