ÖNORM ISO 10003:2023 07 15
Current
Current
The latest, up-to-date edition.
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2018)
Available format(s)
Hardcopy
Language(s)
German - English
Published date
15-07-2023
This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
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