00/402846 DC : DRAFT SEP 2000

1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and
      requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role of top management within the quality
      management system
2.7 Documentation
2.8 Evaluating quality management systems
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management
      system focuses
2.12 Relationship between quality management systems and
      excellence models
3 Terms and definitions
3.1 Terms relating to quality
3.2 Terms relating to management
3.3 Terms relating to organization
3.4 Terms relating to process and product
3.5 Terms relating to characteristics
3.6 Terms relating to conformity
3.7 Terms relating to documentation
3.8 Terms relating to examination
3.9 Terms relating to audit
3.10 Terms relating to quality assurance for measurement
      processes
ANNEX
A Methodology used in the development of the vocabulary
Bibliography
Alphabetical index

Defines the fundamentals of quality management systems, that form the subject of the ISO 9000 family and related terms; developers of related standards; users of the products; organizations seeking advantage through the implementation of a quality management system; those concerned with a mutual understanding of the terminology used in quality management e.g. suppliers, customers, regulators; organizations seeking confidence from their suppliers that their product requirements will be satisfied; those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 e.g. auditors, regulators, certification/registration bodies; internal or external to the organization who give advice or training on the quality management system to that organization.