00/402848 DC : DRAFT SEP 2000

1 Scope
2 Normative references
3 Terms and definitions
4 Quality management system
4.1 Managing systems and processes
4.2 Documentation
4.3 Use of quality management principles
5 Management responsibility
5.1 General guidance
5.2 Needs and expectations of interested parties
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 General guidance
6.2 People
6.3 Infrastructure
6.4 Work environment
6.5 Information
6.6 Suppliers and partnerships
6.7 Natural resources
6.8 Financial resources
7 Product realization
7.1 General guidance
7.2 Processes related to interested parties
7.3 Design and development
7.4 Purchasing
7.5 Production and service operations
7.6 Control of measuring and monitoring devices
8 Measurement, analysis and improvement
8.1 General guidance
8.2 Measurement and monitoring
8.3 Control of nonconformity
8.4 Analysis of data
8.5 Improvement
ANNEXES
A Guidelines
B Process for continual improvement
Bibliography

Defines guidelines beyond the requirements given in ISO 9001 in order to consider both the efficiency and effectiveness of a quality management system, and the potential for improvement of the performance of an organization. Compare to ISO 9001, the objectives of customer satisfaction and product quality are extended to include satisfaction of interested parties and the performance of the organization. This standard consists of recommendations and guidance and is not intended for regulatory, certification, or contractual use, nor as a guide to the implementation of ISO 9001.