02/683006 DC : DRAFT FEB 2002
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS 15000-1:2002 IT SERVICE MANAGEMENT - PART 1: SPECIFICATION
27-09-2002
23-11-2012
Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 General
4.1 Service management planning
4.2 Service improvement
4.3 Competence, awareness and training
4.4 Audit evidence
4.5 Demonstrating conformity
5 Service Design and Management
5.1 Service level management
5.2 Availability management
5.3 Service Continuity
5.4 Service reporting
5.5 Financial management
5.6 Capacity management
5.7 Information Security Management
6 Relationship process
6.1 Business relationship management
6.2 Supplier management
7 Resolution Processes
7.1 Incident management
7.2 Problem Management
8 Control Process
8.1 Configuration Management
8.2 Change Management
9 Release Management
Annex A (informative) - Bibliography
Annex B Other sources of information
| Committee |
BDD/3
|
| DocumentType |
Draft
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| BS EN ISO 10007:1997 | Quality management. Guidelines for configuration management |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
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