1 Scope
2 Normative references
3 Terms and definitions
4 How to determine levels of functional performance
requirements and levels of serviceability
Annex A (Informative) - Concepts of Functionality
and Serviceability
Annex B (Informative) - Principle of Calibration
for Scales
Annex C (Informative) - Example of scales
Annex D (Informative) - Comparison and Matching of
Profiles
Annex E (Informative) - Terms used for Functionality
and Serviceability
Bibliography