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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Learning programs and processes
  3.1 Determining learning needs
       3.1.1 General
       3.1.2 Stakeholder needs
       3.1.3 Learning content and process
  3.2 Design of the learning services
       3.2.1 Specification of the aims and scope
              of the learning services
       3.2.2 Specification of means of supporting
              and monitoring the transfer of learning
       3.2.3 Curriculum planning
  3.3 Provision of learning services
       3.3.1 Information and orientation
       3.3.2 Ensuring availability and accessibility
              of learning resources
       3.3.3 The learning environment
  3.4 Monitoring the delivery of the learning
       services
  3.5 Evaluation carried out by Learning Service
       Providers
       3.5.1 Evaluation of learning
       3.5.2 Evaluation of the learning service
4 Management of the LSP
  4.1 General management requirements
  4.2 Strategy and business management
  4.3 Management review
  4.4 Preventive actions and corrective actions
  4.5 Financial management and risk management
  4.6 Human resources management
       4.6.1 Competencies and skills
       4.6.2 Evaluation of LSP competencies,
              performance management, and professional
              development
  4.7 Communication management (internal/external)
  4.8 Resources
  4.9 Internal Audits
  4.10 Stakeholder feedback
Annex A (informative) - Business plan content
Annex B (informative) - Information for management
        system reviews
Annex C (informative) - Preventive and corrective actions
Annex D (informative) - Set of competencies
Bibliography