12/30209299 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
Hardcopy , PDF
English
30-06-2013
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and Definitions
4 Guiding Principles
5 Business-to-consumer electronic commerce
transaction system
6 Single-phase processes
7 Multi-Phase Processes
8 Maintenance and improvement
Annex A (informative) - Guidance for small business
Annex B (informative) - Customer satisfaction and consumer
needs in the B2C ECT Context
Annex C (informative) - Legal and administrative aspects
Annex D (normative) - Guidance on information provision
Annex E (informative) - Guidance concerning an organization's
B2C ECT Code
Bibliography
BS ISO 10008.
| Committee |
QS/1
|
| DocumentType |
Draft
|
| Pages |
44
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO 10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations |
| ISO/TS 10004:2010 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO/IEC Guide 76:2008 | Development of service standards — Recommendations for addressing consumer issues |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO 9241-151:2008 | Ergonomics of human-system interaction — Part 151: Guidance on World Wide Web user interfaces |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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