0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overarching principles
5 Management responsibilities
6 Objectives
7 Policies
8 Operational management system for organizations
delivering financial and planning services
9 Control of documents and records
10 Recruitment, training, development and ongoing competence
11 Customer relationship management
Annexes
Annex A (informative) - Example of a business review process
Annex B (informative) - Example of an operational management
system
Bibliography