12/30270456 DC
Current
The latest, up-to-date edition.
BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government
Hardcopy , PDF
English
01-10-2012
FOREWORD
INTRODUCTION
1 SCOPE FOR LOCAL GOVERNMENT
2 NORMATIVE REFERENCES
3 TERMS AND DEFINITIONS IN LOCAL GOVERNMENT
4 QUALITY MANAGEMENT SYSTEMS IN LOCAL GOVERNMENT
5 MANAGEMENT RESPONSIBILITY IN LOCAL GOVERNMENT
6 RESOURCE MANAGEMENT IN LOCAL GOVERNMENT
7 SERVICE REALIZATION IN LOCAL GOVERNMENT
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT IN LOCAL
GOVERNMENT
ANNEX A - PROCESS FOR THE INTEGRAL QUALITY
MANAGEMENT OF LOCAL GOVERNMENT
ANNEX B - INTEGRAL DIAGNOSTIC, CHECK-UP, EVALUATION
AND FOLLOW UP SYSTEM FOR DEVELOPMENT OF
RELIABLE LOCAL GOVERNMENTS
BIBLIOGRAPHY
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