Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Methodology
5 Real mail studies
6 Geographical stratification
7 Estimators of transit time
8 Test mail characteristics
9 Report
10 Quality control and auditing
Annex A (normative) - Relaxation related to flows
with small real mail volumes
Annex B (informative) - Changes to the 2007 version
of EN 14508
Bibliography