Foreword
Introduction
1 Scope
2 Normative References
3 Terms and Definitions
4 Basic Concepts of QFD
5 Integration of QFD and Other Product
Development Methods
6 Types of QFD Projects
7 QFD Team Membership
8 QFD Voices
9 Structuring Information Sets
10 Prioritization
11 Quantification
12 Translation of One Information Set into Another
13 Transfer of Prioritization and Quantification
from One Information Set into Another
14 Solution Concept Engineering
15 Design Optimization
16 Prototyping, Testing, and Validation
17 Build Planning
18 Build Startup
19 Build
20 Packaging Design, Logistics, Channel
Management, Consumer Information, and
Operating Instructions
21 Customer Support
22 Customer Satisfaction
23 Product End-of-Life Disposal, Recycle, Reuse, etc.
24 Flow to Next Generation Development
ANNEX A (informative) - Examples of Applicable
Methods and Tools
ANNEX B (informative) - Concept relationships and their
graphical representation
Bibliography