Foreword
Introduction
1 Scope
2 Terms and definitions
3 Promotion and advertising information
4 Proposal development
5 Contractual information
6 Learning needs analysis
7 Design of the learning service
8 Information about the learning service for
enrolled learners or their sponsors
9 Service delivery
10 Facilitators
11 Assessment of learning
12 Evaluation of the learning service
13 Invoicing
Annex A (informative) - Selected print and web resources
for Instructional Systems Design (ISD)
Bibliography