15/30316727 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS ISO/IEC 30105-5 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES
Hardcopy , PDF
30-11-2016
English
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Purpose
5 ITES-BPO process context
6 ITES-BPO process structure
7 Stakeholders and stakeholder value definition
8 Process reference model
9 Process assessment model
10 Measurement framework for assessment of
process capability
11 Organizational maturity model
12 Process capability assessment
13 Process capability determination
14 Process improvement
Bibliography
BS ISO/IEC 30105-5.
| Committee |
IST/60
|
| DocumentType |
Draft
|
| Pages |
42
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33001:2015 | Information technology Process assessment Concepts and terminology |
| ISO/IEC 33063:2015 | Information technology — Process assessment — Process assessment model for software testing |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 30105-3:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) |
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