1 Scope2 Normative references3 Terms and definitions4 Quality management system 4.1 Managing systems and processes 4.2 Documentation 4.3 Use of quality management principles5 Management responsibility 5.1 General guidance 5.2 Needs and expectations of interested parties 5.3 Quality policy 5.4 Planning 5.5 Responsibility, authority and communication 5.6 Management review6 Resource management 6.1 General guidance 6.2 People 6.3 Infrastructure 6.4 Work environment 6.5 Information 6.6 Suppliers and partnerships 6.7 Natural resources 6.8 Financial resources7 Product realization 7.1 General guidance 7.2 Processes related to interested parties 7.3 Design and development 7.4 Purchasing 7.5 Production and service operations 7.6 Control of measuring & monitoring devices8 Measurement, analysis and improvement 8.1 General guidance 8.2 Measurement and monitoring 8.3 Control of nonconformity 8.4 Analysis of data 8.5 ImprovementAnnexesA - Guidelines for self-assessmentB - Process for continual improvementBibliography