1 - AS 15504.6(Int)-1998 INFORMATION TECHNOLOGY - SOFTWARE PROCESS ASSESSMENT - GUIDE TO COMPETENCY OF ASSESSORS
4 - PREFACE
5 - CONTENTS
7 - Introduction
9 - 1 Scope
9 - 2 Normative reference
9 - 3 Terms and definitions
9 - 4 An overview of the assessor and competence
9 - 4.1 The role of the assessor
11 - 4.2 Philosophy
11 - 4.3 The process of gaining and maintaining competence
11 - 4.3.1 Becoming a provisional assessor
11 - 4.3.2 Becoming a competent assessor
12 - 4.3.3 Maintenance of competence
12 - 5 Assessor competence
12 - 5.1 The software process
12 - 5.2 Aspects of assessment
13 - 5.3 Personal attributes
13 - 5.3.1 General
13 - 5.3.2 Effective written and verbal communication
13 - 5.3.3 Diplomacy
13 - 5.3.4 Discretion
13 - 5.3.5 Persistence and resistance handling ability
13 - 5.3.6 Judgment and leadership
13 - 5.3.7 Integrity
14 - 5.3.8 Rapport
14 - 6 Validation of education, training and experience
14 - 6.1 Overview
14 - 6.2 Education
14 - 6.3 Training
14 - 6.3.1 General
15 - 6.3.2 Specific training
16 - 6.4 Experience
16 - 6.4.1 General
16 - 6.4.2 Customer-supplier process category
17 - 6.4.3 Engineering process category
17 - 6.4.4 Support process category
17 - 6.4.5 Management process category
17 - 6.4.6 Organization process category
17 - 6.5 Experience of assessments using ISO/IEC TR 15504
17 - 6.6 Maintenance of competence
18 - 6.7 Maintenance of records
19 - Annex A - Training record
19 - A.1 Template for Training Record
20 - Annex B - Record of experience
20 - B.1 Template for Experience Record
21 - Annex C - Record of participation
21 - C.1 Template for participation record
22 - Annex D - Assessment log
22 - D.1 Template for assessment log
23 - Annex E - Professional activities log
23 - E.1 Template for activities log
24 - Annex F - Mechanisms for demonstrating competence
24 - F.1 General
24 - F.2 Example 1 for demonstration
24 - F.3 Example 2 for demonstration
26 - Annex G - Mechanisms for validating education, training and experience
26 - G.1 General
26 - G.2 Example 1 for validation
26 - G.3 Example 2 for validation