AS 2561-2010

1 - AS 2561-2010 GUIDE TO THE DETERMINATION AND THE USE OF QUALITY COSTS
4 - PREFACE
5 - CONTENTS
6 - FOREWORD
8 - 1 SCOPE
8 - 2 NORMATIVE REFERENCES
8 - 3 DEFINITIONS
8 - 3.1 Actual cost
8 - 3.2 Controls
8 - 3.3 Cost of conformity
8 - 3.4 Cost of nonconformity
8 - 3.5 Cost of quality
8 - 3.6 Effectiveness
9 - 3.7 Efficiency
9 - 3.8 Inputs
9 - 3.9 Management system
9 - 3.10 Nonconformity
9 - 3.11 Output
9 - 3.12 Process
9 - 3.13 Resources
9 - 3.14 Synthetic cost
9 - 3.15 System
9 - 3.16 Top management
9 - 4 ECONOMICS OF QUALITY
10 - 5 MANAGEMENT RESPONSIBILITY
10 - 5.1 Top Management
10 - 5.2 Management review
10 - 6 IDENTIFY PROCESSES AND PROCESS ACTIVITIES
11 - 7 IDENTIFY AND MONITOR COSTS
11 - 8 APPROACHES TO COST REPORTING
11 - 8.1 General
12 - 8.2 Customer satisfaction
12 - 8.3 Reporting models
13 - 9 MANAGE THE IMPROVEMENTS
13 - 9.1 Identify improvement opportunities
14 - 9.2 Conduct improvement cost/benefit analysis
14 - 9.3 Plan and implement improvement
15 - 10 RELATIONSHIP BETWEEN TRADITIONAL PREVENTION, APPRAISAL, FAILURE (PAF) MODEL AND THE PROCESS COST MODEL
15 - 10.1 Prevention, appraisal, failure approach to cost modelling
15 - 10.2 Process cost model
15 - 10.3 Linking the PAF model and the process cost model
16 - APPENDIX A - PROCESS COST MODEL
16 - A1 THE PROCESS
16 - A2 IDENTIFICATION OF INPUTS, OUTPUTS, CONTROLS AND RESOURCES
16 - A3 THE PROCESS COST ELEMENTS
17 - A4 PREPARATION OF THE PROCESS COST MODEL
17 - A5 USING THE PROCESS COST MODEL
17 - A5.1 Improvement Teams
17 - A5.2 Identify the process
17 - A5.3 Identify costs
18 - A5.4 Cost report
18 - A5.5 Improvement process
19 - APPENDIX B - PREVENTION, APPRAISAL AND FAILURE (PAF) MODEL
19 - B1 INTRODUCTION
20 - APPENDIX C - SOURCES OF COSTS AND COST DATA
20 - C1 GENERAL
20 - C2 EXAMPLE OF SOURCES OF COSTS AND COST DATA FOR THE PROCESS COST MODEL
20 - C3 EXAMPLE OF SOURCES OF COSTS AND COST DATA FOR THE PAF MODEL
20 - C3.1 Example of sources of prevention costs and cost data
23 - C3.2 Example of sources of appraisal costs and cost data
25 - C3.3 Example of sources of internal failure costs and data
26 - C3.4 Example of sources of data for external failure costs
27 - C4 Management costs
28 - APPENDIX D - ANALYSIS OF COST DATA
28 - D1 INTRODUCTION
28 - D2 COST INDICES
30 - APPENDIX E - FIGURES AND DIAGRAMS
30 - E1 PROCESS FOR USING COST AND SATISFACTION DATA TO PLAN AND IMPLEMENT IMPROVEMENTS
31 - E2 EXAMPLE OF PROCESS COST REPORT FOR PERSONNEL
32 - E3 EXAMPLES OF TREE DIAGRAM FOR IMPROVEMENT
33 - APPENDIX F - EXAMPLE OF TOOLS THAT CAN BE USED FOR IDENTIFYING AND ANALYSING COST DATA

To provide guidance on identifying and managing quality costs, as part of the overall system of management of an organization.

This standard provides guidance on how to achieve economic benefits from the application of quality costs analysis and the use of cost data. It may be applied broadly to all organizations and at all levels within an organization. It is not intended to be used in contractual situations nor as a subject for third-party audits.

First published as AS 2561-1981.
Second edition 2010.
Reconfirmed by AS 2561-2010 REC:2022 (May 2022).