Provides guidelines which enable users to have improved consistency, precision, clarity and understanding when applying the requirements of the AS 3900/NZS 9000/ISO 9000 series of Standards. This Standard is identical with and reproduced from ISO 9000-2:1993. Includes an Australian/New Zealand Appendix which provides additional guidance in the form of a series of questions. Identical with NZS 9000.2:1994 and produced as a Joint Australian/New Zealand Standard.