AS 3904.2-1992
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Quality management and quality system elements - Guidelines for services
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
30-06-2017
English
01-01-1992
Provides guidelines for the establishment of a quality management system for services with the primary objective of preventing unsatisfactory services. This Standard is identical with and has been reproduced from ISO 9004-2:1991. Identical with NZS 9004.2:1992 and produced as a Joint Australian/New Zealand Standard.
Committee |
QR-002
|
DocumentType |
Standard
|
ISBN |
0 7262 7478 X
|
Pages |
19
|
PublisherName |
Standards Australia
|
Status |
Withdrawn
|
Supersedes |
This part of ISO 9004 gives guidance for establishing and implementing a quality system within an organ-ization. It is based on the generic principles of internal quality management described inISO 9004:1987 and provides a comprehensive over-view of a quality system specifically for services.This part of ISO 9004 can be applied in the context of developing a quality system for a newly offered or modified service. It can also be applied directly when implementing a quality system for an existing service. The quality system embraces all the processes needed to provide an effective service, from marketing to delivery, and includes the analysis of service provided to customers.The concepts, principles and quality system elements described are applicable to all forms of service, whether solely of a service character or in combination with the manufacture and supply of a product. This can be shown as a continuum ranging from a situation where the service is directly related to a product to a situation where there is little product involved. Figure 1 illustrates this concept for three types of service.NOTE 1 Equipment or facilities may also be directly involved in providing a service, for example, vending machines or automatic banking machines.
Standards | Relationship |
ISO 9004-2:1991 | Identical |
In Australia.
First published as AS 3904.2(Int)-1990.
AS 3904.2(Int)-1990 revised and redesignated AS 3904.2-1992.
In New Zealand.
First published as NZS 9004.2(Int):1990.
NZS 9004.2(Int):1990 revised and redesignated NZS 9004.2:1992.
AS 4130(INT)-1993 | PE pipes, pressure applications |
AS 1669-1992 | Transmission belting - Frictioned surface |
AS 1077-1992 | Single-use syringes (sterile) for the injection of 100 units per millilitre insulin (U-100) |
AS 4113.1-1993 | Traffic signal lamps - Lamps for 240 V a.c. operation |
AS/NZS 3842:1998 | Guide 62: General requirements for bodies operating assessment and certification/registration of quality systems |
AS 3904.4-1994 | Quality management and quality system elements - Guidelines for quality improvement |
AS 4049.1-1992 | Paints and related materials - Road marking materials Solvent-borne paint - For use with drop-on beads |
AS 1366.2-1992 | Rigid cellular plastics sheets for thermal insulation Rigid cellular polyisocyanurate (RC/PIR) (Reconfirmed 2018) |
AS 4113.2-1993 | Traffic signal lamps Lamps for a.c. operation at extra-low voltage |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.