AS ISO/IEC 17021-2006

1 - AS ISO/IEC 17021-2006 Conformity assessment - Requirement for bodies providing audit and certification of management systems
4 - PREFACE
5 - CONTENTS
7 - INTRODUCTION
9 - 1 Scope
9 - 2 Normative references
9 - 3 Terms and definitions
10 - 4 Principles
10 - 4.1 General
10 - 4.2 Impartiality
11 - 4.3 Competence
11 - 4.4 Responsibility
11 - 4.5 Openness
11 - 4.6 Confidentiality
11 - 4.7 Responsiveness to complaints
12 - 5 General requirements
12 - 5.1 Legal and contractual matters
12 - 5.2 Management of impartiality
13 - 5.3 Liability and financing
14 - 6 Structural requirements
14 - 6.1 Organizational structure and top management
14 - 6.2 Committee for safeguarding impartiality
15 - 7 Resource requirements
15 - 7.1 Competence of management and personnel
15 - 7.2 Personnel involved in the certification activities
16 - 7.3 Use of individual external auditors and external technical experts
16 - 7.4 Personnel records
16 - 7.5 Outsourcing
17 - 8 Information requirements
17 - 8.1 Publicly accessible information
17 - 8.2 Certification documents
18 - 8.3 Directory of certified clients
18 - 8.4 Reference to certification and use of marks
18 - 8.5 Confidentiality
19 - 8.6 Information exchange between a certification body and its clients
20 - 9 Process requirements
20 - 9.1 General requirements
22 - 9.2 Initial audit and certification
24 - 9.3 Surveillance activities
25 - 9.4 Recertification
25 - 9.5 Special audits
26 - 9.6 Suspending, withdrawing or reducing the scope of certification
26 - 9.7 Appeals
27 - 9.8 Complaints
27 - 9.9 Records of applicants and clients
28 - 10 Management system requirements for certification bodies
28 - 10.1 Options
28 - 10.2 Option 1: Management system requirements in accordance with ISO 9001
29 - 10.3 Option 2: General management system requirements
32 - Bibliography

Specifies principles and requirements for the competence, consistency and impartiality of the audit and certification of management systems of all types and for bodies providing these activities.

First published as AS ISO/IEC 17021-2006.