AS ISO/IEC 20000.2-2013
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology - Service management Guidance on the application of service management systems
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
18-10-2013
28-03-2023
The objective of this Standard is to provide standardization in the field of service management, and in particular guidance on the application of a service management system (SMS) based on AS ISO/IEC 20000.1.
| Committee |
IT-030
|
| DocumentType |
Standard
|
| ISBN |
978 1 74342 613 5
|
| Pages |
85
|
| PublisherName |
Standards Australia
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
| Standards | Relationship |
| ISO/IEC 20000-2:2012 | Identical |
Originated as AS 8018.2-2004.
Previous edition AS ISO/IEC 20000.2-2007.
Second edition 2013.
| AS/NZS ISO/IEC 27005:2012 | Information technology - Security techniques -Information security risk management (ISO/IEC 27005:2011, MOD) |
| AS/NZS ISO/IEC 38500:2010 | Corporate governance of information technology |
| AS ISO/IEC 20000.1-2013 | Information technology - Service management Service management system requirements |
| AS ISO/IEC 20000.1-2013 | Information technology - Service management Service management system requirements |
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