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    AS ISO/IEC 20000.2-2013

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Information technology - Service management Guidance on the application of service management systems

    Available format(s):  Hardcopy, PDF 1 User, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Superseded date:  28-03-2023

    Language(s):  English

    Published date:  18-10-2013

    Publisher:  Standards Australia

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    Abstract - (Show below) - (Hide below)

    The objective of this Standard is to provide standardization in the field of service management, and in particular guidance on the application of a service management system (SMS) based on AS ISO/IEC 20000.1.

    Scope - (Show below) - (Hide below)

    This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.

    General Product Information - (Show below) - (Hide below)

    Committee IT-030
    Document Type Standard
    Publisher Standards Australia
    Status Superseded
    Superseded By
    Supersedes

    History - (Show below) - (Hide below)

    Originated as AS 8018.2—2004.Previous edition AS ISO/IEC 20000.2—2007.Second edition 2013. Originated as AS 8018.2-2004. Previous edition AS ISO/IEC 20000.2-2007. Second edition 2013.

    Standards Referenced By This Book - (Show below) - (Hide below)

    AS/NZS ISO/IEC 27005:2012 Information technology - Security techniques -Information security risk management (ISO/IEC 27005:2011, MOD)
    AS/NZS ISO/IEC 38500:2010 Corporate governance of information technology
    AS ISO/IEC 20000.1-2013 Information technology - Service management Service management system requirements

    Standards Referencing This Book - (Show below) - (Hide below)

    AS ISO/IEC 20000.1-2013 Information technology - Service management Service management system requirements
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