AS ISO/IEC 30105.5:2017
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
11-05-2017
19-02-2026
Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization.
| Committee |
IT-030
|
| DocumentType |
Standard
|
| ISBN |
978 1 76035 766 5
|
| Pages |
37
|
| PublisherName |
Standards Australia
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:- covers IT enabled business processes that are outsourced;- is not intended to cover IT services but includes similar, relevant process for completeness;- is applicable to the service provider, not to the customer;- is applicable to all lifecycle processes of ITES-BPO;- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.
| Standards | Relationship |
| ISO/IEC 30105-5:2016 | Identical |
First published as AS ISO/IEC 30105.5:2017.
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