AS/NZS 14764:2001

1 - AS/NZS 14764:2001 INFORMATION TECHNOLOGY-SOFTWARE MAINTENANCE
4 - PREFACE
5 - CONTENTS
9 - 1 Scope
9 - 1.1 Purpose
9 - 1.2 Field of application
10 - 1.3 Limitations
10 - 2 Conformance
10 - 3 Normative references
11 - 4 Terms and definitions
11 - 4.1 adaptive maintenance
11 - 4.2 baseline
11 - 4.3 corrective maintenance
11 - 4.4 Maintainability Plan
11 - 4.5 maintenance enhancement
11 - 4.6 Maintenance Plan
12 - 4.7 Maintenance Process
12 - 4.8 maintenance programme
12 - 4.9 Modification Request (MR)
12 - 4.10 perfective maintenance
12 - 4.11 preventive maintanance
13 - 4.12 Problem Report (PR)
13 - 4.13 Software Engineering Environment (SEE)
13 - 4.14 Software Test environment (STE)
13 - 4.15 Software transition
13 - 5 Application of this International Standard
13 - 5.1 Maintenance process
14 - 5.2 Organization of this International Standard
14 - 6 Implementation considerations
14 - 6.1 Introduction
14 - 6.2 Types of maintenance
15 - 6.3 Arrangements for maintenance
15 - 6.4 Tools for maintenance
16 - 6.5 Software measurement
16 - 6.6 Documentation of process
16 - 6.7 Early involvement in development
16 - 6.8 Maintainability
17 - 6.8.1 Maintainability and the development process
18 - 6.8.2 Maintainability and specific activities in the development process
19 - 6.9 Software transition
19 - 6.10 Documentation
19 - 7 Software maintenance strategy
19 - 7.1 Introduction
20 - 7.2 The maintenance concept
20 - 7.2.1 Scope
20 - 7.2.2 Tailoring of the process
20 - 7.2.3 Designation of who will provide maintenance
21 - 7.2.4 Estimate of maintenance costs
21 - 7.3 Maintenance planning
21 - 7.3.1 Introduction
21 - 7.3.2 The maintenance plan
22 - 7.3.3 Guidelines for a maintenance plan
24 - 7.4 Resource analysis
24 - 7.4.1 Personnel resources
24 - 7.4.2 Environment resources
24 - 7.4.3 Financial resources
25 - 8 Maintenance processes
26 - 8.1 Process implementation
26 - 8.1.1 Inputs
27 - 8.1.2 Tasks
28 - 8.1.3 Controls
28 - 8.1.4 Support
28 - 8.1.5 Outputs
29 - 8.2 Problem and modification analysis
29 - 8.2.1 Inputs
29 - 8.2.2 Tasks
31 - 8.2.3 Controls
31 - 8.2.4 Support
32 - 8.2.5 Outputs
32 - 8.3 Modification implementation
32 - 8.3.1 Inputs
33 - 8.3.2 Tasks
33 - 8.3.3 Controls
33 - 8.3.4 Support
34 - 8.3.5 Outputs
34 - 8.4 Maintenance review/acceptance
34 - 8.4.1 Inputs
34 - 8.4.2 Tasks
35 - 8.4.3 Controls
35 - 8.4.4 Support
35 - 8.4.5 Outputs
36 - 8.5 Migration
36 - 8.5.1 Inputs
36 - 8.5.2 Tasks
39 - 8.5.3 Controls
39 - 8.5.4 Support
39 - 8.5.5 Outputs
40 - 8.6 Software retirement
40 - 8.6.1 Inputs
40 - 8.6.2 Tasks
42 - 8.6.3 Controls
42 - 8.6.4 Support
42 - 8.6.5 Outputs
46 - Bibliography

Specifies guidance that applies to planning, execution, control, review, evaluation and closure of the maintenance process and the development of maintenance plans which apply to software products. This Standard is identical with and has been reproduced from ISO/IEC 14764:1999.

This International Standard describes in greater detail management of the Maintenance Process described in ISO/IEC 12207. This International Standard also establishes definitions for the various types of maintenance. This International Standard provides guidance that applies to planning, execution and control, review and evaluation, and closure of the maintenance process. The scope includes maintenance for multiple software products with the same maintenance resources. "Maintenance" in this International Standard means software maintenance unless otherwise stated.This International Standard provides the framework within which generic and specific software maintenance plans may be executed, evaluated, and tailored to the scope and magnitude of given software products.This International Standard provides the framework, precise terminology, and processes to allow the consistent application of technology (tools, techniques, and methods) to software maintenance.This International Standard provides guidance for the maintenance of software. The basis for the Maintenance Process and its activities comes from the definitions of ISO/IEC 12207. It defines the activities and tasks of software maintenance, and provides maintenance planning requirements. It does not address the operation of software and the operational functions, e.g., backup, recovery, system administration, which are normally performed by those who operate the software.This International Standard is written primarily for maintainers of software and additionally for those responsible for development and quality assurance. It may also be used by acquirers and users of systems containing software who may provide inputs to the maintenance plan.

First published as AS/NZS 14764:2001.