AS/NZS 3905.6:1995

1 - AS/NZS 3905.6:1995 QUALITY SYSTEM GUIDELINES - GUIDE TO AS/NZS ISO 9001:1994 FOR THE LEGAL PROFESSION
4 - Preface
5 - Contents
6 - Foreword
9 - Introduction
11 - 1 Scope
11 - 2 Normative References
13 - 3 Definitions
16 - 4 Quality System Requirements
16 - 4.1 Management responsibility
16 - 4.1.1 Quality policy
18 - 4.1.2 Organization
18 - 4.1.2.1 Responsibility and authority
20 - 4.1.2.2 Resources
20 - 4.1.2.3 Management representative
22 - 4.1.3 Management review
24 - 4.2 Quality system
24 - 4.2.1 General
26 - 4.2.2 Quality system procedures
28 - 4.2.3 Quality Planning
30 - 4.3 Contract Review
30 - 4.3.1 General
30 - 4.3.2 Review
32 - 4.3.3 Amendment to contract
32 - 4.3.4 Records
34 - 4.4 Design control
36 - 4.4.2 Design and development planning
36 - 4.4.3 Organizational and technical interfaces
38 - 4.4.4 Design input
38 - 4.4.5 Design output
40 - 4.4.6 Design review
40 - 4.4.7 Design verification
42 - 4.4.8 Design validation
42 - 4.4.9 Design changes
44 - 4.5 Document and data control
44 - 4.5.1 General
46 - 4.5.2 Document approval and issue
48 - 4.5.3 Document Change
50 - 4.6 Purchasing
50 - 4.6.1 General
50 - 4.6.2 Assessment of subcontractor
52 - 4.6.3 Purchasing data
54 - 4.6.4 Verification of purchased product
54 - 4.6.4.1 Supplier verification at subcontractor’s premises
54 - 4.6.4.2 Customer verification of subcontracted product
56 - 4.7 Control of customer-supplied product
58 - 4.8 Product identification and traceability
61 - 4.9 Process control
63 - 4.10 Inspection and testing
63 - 4.10.1 General
65 - 4.10.2 Receiving inspection and testing
65 - 4.10.2.1
65 - 4.10.2.2
67 - 4.10.3 In-process inspection
67 - 4.10.4 Final inspection and testing
69 - 4.11 Control of inspection, measuring and test equipment
71 - 4.12 Inspection and test status
73 - 4.13 Control of nonconforming product
73 - 4.13.1 General
73 - 4.13.2 Nonconforming product review and disposition
75 - 4.14 Corrective and preventive action
75 - 4.14.1 General
75 - 4.14.2 Corrective action
75 - 4.14.3 Preventive action
77 - 4.15 Handling, storage, packaging, preservation and delivery
77 - 4.15.1 General
77 - 4.15.2 Handling
77 - 4.15.3 Storage
77 - 4.15.4 Packaging
77 - 4.15.5 Preservation
77 - 4.15.6 Delivery
79 - 4.16 Control of quality records
81 - 4.17 Internal quality audits
83 - 4.18 Training
85 - 4.19 Servicing
85 - 4.20 Statistical techniques
85 - 4.20.1 Identification of need
85 - 4.20.2 Procedures

Provides guidance for the legal profession on the application of quality system Standard AS/NZS ISO 9001:1994. The application of various quality system elements is described in terms common to the legal profession and typical examples in the legal environment are included.

This Guide identifies what systems and operating methods a legal practice needs to have in place to ensure that the quality of the services it provides meets the expectations of clients. A major key to providing a standard of service that consistently meets the client's expectations lies in controlling the process that delivers the service. Accordingly, the focus of the Standard is the management systems which support the core legal business.The Standard requires that the systems and methods be well-defined and documented. This enables a practice to demonstrate to its existing and potential clients that it possesses quality systems designed to enable it to deliver quality legal services. Any system must comply with the legislative or regulatory obligations of the practice. Where the requirements of this Standard conflict with any legislation, that legislation takes precedence.The Standard does not address directly the accuracy of legal advice, though a number of clauses do have the effect of controlling and preventing inaccurate advice. The Standard is more concerned with the quality of service delivery. Certification to either AS/NZS ISO 9001 or AS/NZS ISO 9002 can in no way be taken to imply the quality of the legal advice. Many legal practices engage in other activities not directly related to the practice of law, e.g. running a nominee company or acting as an agent for an insurance company. Some practices have branch offices. If certification is being sought, the practice should take care to specify exactly what part of their business is to be assessed.

First published as Joint Standard AS/NZS 3905.6:1995.