AS/NZS ISO 9004(INT):2000

Provides guidance on quality management systems, including processes for performance improvement, and satisfaction of customers and other interested parties. It is based on the same quality management principles, and is complementary to, AS/NZS ISO 9001(Int):2000, and include guidance on the application of quality management and those processes that quality management systems should encompass. This Interim Standard is identical with ISO/DIS 9004:2000.

This International Standard provides guidance on quality management systems, including the processes for continual improvement that contribute to the satisfaction of an organization’s customers and other interested parties. The guidance in this International Standard is generic and applicable to all organizations, regardless of the type, size and the product provided.

This International Standard is based on quality management principles that provide an understanding of quality management and its application to improve the performance of an organization.

This International Standard is not a guideline for implementing ISO 9001, and is not intended for certification, regulatory or contractual use.

First published in Australia as AS 3904-1987/ISO 9004:1987.
First published in New Zealand as NZS 5600.2:1987.
AS 3904-1987/ISO 9004:1987 and NZS 5600.2:1987 redesignated in 1990 as Joint Standard AS 3904.1-1987/NZS 9004.1:1990/ISO 9004:1987.
Jointly revised and redesignated as Joint Standard AS/NZS ISO 9004.1:1994.
Jointly revised and redesignated as AS/NZS ISO 9004(Int):2000.