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    AS/NZS ISO/IEC 20000.10:2019

    Current The latest, up-to-date edition.

    Information technology - Service management Concepts and vocabulary

    Available format(s):  Hardcopy, PDF 1 User, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English

    Published date:  22-05-2019

    Publisher:  Standards Australia

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    Abstract - (Show below) - (Hide below)

    The objective of this Standard is to describe the core concepts of AS/NZS ISO/IEC 20000 (all parts), identifying how the different parts support AS/NZS ISO/IEC 20000.1 as well as the relationships between AS/NZS ISO/IEC 20000.1 and other Standards and Technical Reports.

    Scope - (Show below) - (Hide below)

    This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
    This document can be used by:
    a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
    b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
    c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
    d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

    General Product Information - (Show below) - (Hide below)

    Committee IT-030
    Document Type Standard
    Publisher Standards Australia
    Status Current
    Supersedes

    History - (Show below) - (Hide below)

    Originated as SA/SNZ TR ISO/IEC 20000.10:2014.
    Jointly revised and redesignated as AS/NZS ISO/IEC 20000.10:2019. Originated as SA/SNZ TR ISO/IEC 20000.10:2014. Jointly revised and redesignated as AS/NZS ISO/IEC 20000.10:2019.

    Standards Referenced By This Book - (Show below) - (Hide below)

    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
    ISO/IEC TR 38502:2017 Information technology — Governance of IT — Framework and model
    ISO/IEC TS 38501:2015 Information technology — Governance of IT — Implementation guide
    ISO 19011:2018 Guidelines for auditing management systems
    ISO 37001:2016 Anti-bribery management systems — Requirements with guidance for use
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 20000-6:2017 Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
    ISO 31000:2018 Risk management — Guidelines
    ISO/IEC 27000:2018 Information technology — Security techniques — Information security management systems — Overview and vocabulary
    ISO/IEC/IEEE 12207:2017 Systems and software engineering — Software life cycle processes
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 27031:2011 Information technology Security techniques Guidelines for information and communication technology readiness for business continuity
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC 19770-5:2015 Information technology — IT asset management — Part 5: Overview and vocabulary
    ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
    ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 19770-1:2017 Information technology — IT asset management — Part 1: IT asset management systems — Requirements
    ISO/IEC 17021-1:2015 Conformity assessment Requirements for bodies providing audit and certification of management systems Part 1: Requirements
    ISO/IEC 20000-1:2018 Information technology — Service management — Part 1: Service management system requirements
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
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