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    AS/NZS ISO/IEC 20000.6:2019

    Current The latest, up-to-date edition.

    Information technology - Service management Requirements for bodies providing audit and certification of service management systems

    Available format(s):  Hardcopy, PDF 1 User, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English

    Published date:  22-05-2019

    Publisher:  Standards Australia

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    Abstract - (Show below) - (Hide below)

    The objective of this Standard is to specify requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with AS/NZS ISO/IEC 20000.1. This Standard does not change the requirements specified in AS/NZS ISO/IEC 20000.1.

    Scope - (Show below) - (Hide below)

    This document specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000-1. It does not change the requirements specified in ISO/IEC 20000-1. This document can also be used by accreditation bodies for accreditation of certification bodies.
    A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in this document, in addition to the requirements in ISO/IEC 17021-1.

    General Product Information - (Show below) - (Hide below)

    Committee IT-030
    Document Type Standard
    Publisher Standards Australia
    Status Current
    Supersedes

    History - (Show below) - (Hide below)

    First published as AS/NZS ISO/IEC 20000.6:2019.

    Standards Referenced By This Book - (Show below) - (Hide below)

    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 17021-1:2015 Conformity assessment Requirements for bodies providing audit and certification of management systems Part 1: Requirements
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
    ISO/IEC TR 20000-12:2016 Information technology Service management Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
    ISO 19011:2018 Guidelines for auditing management systems
    ISO/IEC 20000-1:2018 Information technology — Service management — Part 1: Service management system requirements
    ISO/IEC 27006:2015 Information technology — Security techniques — Requirements for bodies providing audit and certification of information security management systems
    ISO/IEC 17011:2017 Conformity assessment — Requirements for accreditation bodies accrediting conformity assessment bodies
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC TR 90006:2013 Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
    ISO/IEC TR 20000-11:2015 Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL
    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
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