BIP 0005:2011
Current
The latest, up-to-date edition.
A manager\'s guide to service management (sixth edition)
Hardcopy , PDF
English
26-10-2011
1) Planning and implementing service management
2) Organizations and staffing considerations
3) Service delivery processes
4) Relationship processes
5) Control processes
6) Release processes
7) Automation of service management
8) Guidance on SLA's
9) Service management reports
10) Preparing for a BSI 15000 audit
Enables managers to understand the best practices, objectives, benefits and possible problems of service management. It recognizes that services and service management are essential to helping organizations generate revenue or be cost-effective.
| Committee |
ZBIP/2
|
| DevelopmentNote |
Supersedes BS DISC PD0005(2003) (01/2004)
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
| BS 7373-3:2005 | Product specifications Guide to identifying criteria for specifying a service offering |
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