BIP 2005 : 2005
Current
The latest, up-to-date edition.
MANAGEMENT OF CUSTOMER SATISFACTION - (INTEGRATED MANAGEMENT SYSTEMS SERIES)
Hardcopy , PDF
English
01-01-2005
1) Introduction
2) Initial status review
3) Policy and its development
4) Identification of processes
5) Planning in detail
6) Implementation and operation
7) Performance assessment
8) Improvement
9) Management review
Specifies the theory and practice of customer satisfaction and how it can be embodied into an Integrated Management Systems (IMS). Every organization, whether a private business or a public authority, recognizes the need to give satisfaction to its customers.
| DocumentType |
Standard
|
| Pages |
104
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| BS 7373-3:2005 | Product specifications Guide to identifying criteria for specifying a service offering |
Access your standards online with a subscription
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.
Important note : Users cannot be edited or removed once added to your Multi user PDF.