BIP 2005 : 2005
Current
Current
The latest, up-to-date edition.
MANAGEMENT OF CUSTOMER SATISFACTION - (INTEGRATED MANAGEMENT SYSTEMS SERIES)
Available format(s)
Hardcopy , PDF
Language(s)
English
Published date
01-01-2005
Publisher
€40.87
Excluding VAT
1) Introduction
2) Initial status review
3) Policy and its development
4) Identification of processes
5) Planning in detail
6) Implementation and operation
7) Performance assessment
8) Improvement
9) Management review
Specifies the theory and practice of customer satisfaction and how it can be embodied into an Integrated Management Systems (IMS). Every organization, whether a private business or a public authority, recognizes the need to give satisfaction to its customers.
| DocumentType |
Standard
|
| Pages |
104
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| BS 7373-3:2005 | Product specifications Guide to identifying criteria for specifying a service offering |
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