Committee
|
ZBIP/3 |
Document Type
|
Standard |
ISBN
|
|
Pages
|
|
Published
|
|
Publisher
|
British Standards Institution
|
Status
|
Current |
AS ISO 10002-2006
|
Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD) |
BS ISO 10003:2007
|
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations |
ISO 10002:2014
|
Quality management Customer satisfaction Guidelines for complaints handling in organizations |
BS 8600:1999
|
Complaints management systems. Guide to design and implementation |
BS EN ISO 19011:2011
|
Guidelines for auditing management systems |
AS 4269-1995
|
Complaints handling |
BS ISO 10002:2014
|
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
BS 18477:2010
|
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability |
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