BS 10125:2014+A1:2016

This British Standard specifies requirements for automotive vehicle (vehicle, see 2.1) damage repair processes undertaken at fixed facilities or through provision of a mobile service and includes requirements for: repair processes; competence of personnel; tools and equipment; parts and controlled consumables; repair process management; quality control; and complaints procedure. This British Standard also specifies the information to be included in any claim of conformity. It covers the removal and refitting or replacement of windscreens, other vehicle glazing and mechanical parts undertaken as part of the vehicle damage repair process. However, it excludes windscreen repair undertaken as a separate activity, for which there is a British Standard, BSAU242a. This British Standard is not applicable to motorcycles (with or without sidecars), three-wheeled vehicles or vehicles over 5 tonnes gross vehicle weight (GVW). This British Standard does not cover customer service, for which see BS8477.