BS 12999:2015

0 Introduction
1 Scope
2 Terms, definitions and abbreviations
3 Damage incident instructions, intake
  and response planning
4 On-site damage assessment
5 Stabilization
6 Damage scoping
7 Damage recovery and restoration
8 Completion, sign-off and handover
Annexes
Annex A (informative) - Role of insurance sector stakeholders
Annex B (informative) - Business continuity, commercial property
        incident considerations
Annex C (normative) - Inspection methods and equipment
Annex D (informative) - Description of on-site health and safety
        considerations
Annex E (normative) - Description of damage stabilization works
Annex F (normative) - Property damage restoration works
Annex G (normative) - Contents damage restoration works
Annex H (normative) - Damage management assurance methods
Annex I (informative) - Repair/reinstatement activity
Annex J (informative) - Stakeholder route map
Annex K (informative) - Specific incident types
Bibliography

Describes recommendations for the organization and management of assessment, stabilization, mitigation and restoration of properties, contents, facilities and assets following incident damage.

This British Standard gives recommendations for the organization and management of assessment, stabilization, mitigation and restoration of properties, contents, facilities and assets following incident damage.

This standard is intended to provide recommendations to individual damage management practitioners and organizations involved in carrying out damage management. It is applicable to domestic, commercial and public buildings.

NOTE This standard might be of interest to property owners, their insurers and their respective agents; risk and business continuity managers and other interested parties identified in 0.1.