BS DD210(1992) : 1992

Committees responsible
Foreword
Guide
1 Scope
2 Definitions
3 Overview
3.1 Objectives of the framework for user requirements
3.2 The need for a related framework for standards and
     technology
3.3 Identifying user requirements
3.4 Benefits of using the framework
4 The framework for user requirements
4.1 The concepts of the framework
4.2 The concept of strategic business factors
4.3 The concepts of business functions, data and
     systems
4.4 The concept of generic IT services
4.5 The concept of functional qualities
Annexes
A Using generic IT services and the framework for
     standards and technology to identify standards
     requirement
A.1 General
A.2 Developing a framework for standards and technology
B Using the frameworks
B.1 Necessary processes
B.2 The relationship between the frameworks
B.3 Users of the frameworks
B.4 Aggregating requirements
B.5 Benefits of using the framework
B.6 Use of checklists and examples
C Pivotal role of generic IT services
D Examples of different framework concepts
D.1 Strategic business factors
D.2 Business functions, data and systems
D.3 Functional qualities and their metrics
Tables
1 Generic IT services
D.1 Typical business functions and example activities
D.2 Typical business data and scope
D.3 Typical business functions, example activities and
     business systems
D.4 How business systems may be supported by generic IT
     services
Figures
1 The two frameworks
2 The concepts of the framework for user requirements
A.1 Illustrative mapping between generic IT services
     and their supporting elements
B.1 The use of the frameworks
B.2 The relationships between the two frameworks
B.3 Aggregating enterprise needs into requirements for
     generic IT services as input to the standardization
     process

Describes a framework for user requirements for Information Technology and gives general advice on the application of such a framework. Proposes a way in which an enterprise can identify its needs for the services that Information Technology might provide in the future, and can describe those needs in business terms. Does not give detailed advice relating to the processes suited to specific needs. Includes annexes and tables.